Last Updated: Oct, 2023
Nathan Web Solution (“Company,” “we,” “us,” or “our”) is committed to providing you with the best possible digital marketing services. This Cancellation/Refund Policy outlines our guidelines for cancellations and refunds for the services we offer on NathanWebSolution.com (“Site”).
1. Cancellation of Services
a. Cancellation by You: You may request to cancel our services at any time. To initiate the cancellation process, please contact us at support@nathanwebsolution.com. The following conditions may apply:
- If you cancel before the commencement of the services, you may be eligible for a full refund.
- If you cancel after the commencement of the services, refunds will be determined on a case-by-case basis, taking into consideration the work completed and expenses incurred up to the cancellation date.
b. Cancellation by Us: In rare circumstances, we may need to cancel our services due to unforeseen reasons. In such cases, we will provide a full refund for any payments you have made.
2. Refund Policy
a. Eligibility for Refund: Refunds will be issued in accordance with the following conditions:
- If you have canceled our services in accordance with our cancellation policy, and you are eligible for a refund, we will process the refund within 30 business days.
- Refunds will be issued to the original payment method used for the transaction.
- Any third-party fees or expenses incurred during the payment process (e.g., payment gateway fees) will be deducted from the refund amount.
b. Refunds for Unused Services: If you have prepaid for services that have not been delivered or initiated, you may request a refund for the unused portion of the services.
c. No Refund for Completed Services: We do not provide refunds for services that have been completed and delivered in accordance with our agreement, unless there are extraordinary circumstances.
3. Dispute Resolution
If you are dissatisfied with our services or believe you are eligible for a refund, please contact us at support@nathanwebsolution.com to discuss your concerns. We are committed to resolving any issues or disputes promptly and fairly.
4. Changes to this Policy
We reserve the right to modify or revise this Cancellation/Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy regularly to stay updated.
5. Contact Us
If you have any questions or concerns regarding our Cancellation/Refund Policy, please contact us at support@nathanwebsolution.com.
By using NathanWebSolution.com and engaging our services, you acknowledge that you have read, understood, and agreed to this Cancellation/Refund Policy.